Course Features
- Lectures 82
- Quizzes 12
- Duration 50 hours
- Skill level All levels
- Language English
- Students 2
- Certificate No
- Assessments Yes
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Section 1: Introduction to the Essential Skills
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Section 2 : Responsibilities: Communication, Boundaries and Delegation
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Section 3: Developing Employee Skills
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Section 4: Motivating Your Team Members
- 16. The Hierarchy of Motivation
- 17. The Power of Purpose
- 18. Social Motivation and Creating The Bonds of Trust
- 19. Motivation and Organization Life Cycles
- 20. Situational Motivation
- 21. Stimulus Control – The Power of the Environment
- 22. Keys to Effectiveness
- 23. Keys to Intrinsic Motivation
- 24. Exercise 4: Develop a Plan to Improve Situational Motivation
- Quiz 4: Motivating Your Team Members
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Section 5: Coaching and Communication Skills
- 25. The Manager’s Role as “Coach”
- 26. Coaching and Self-Awareness – Are You “Stu?”
- 27. Body Language – Attending
- 28. Asking Open-Ended Questions
- 29. Reflecting or Rephrasing
- 30. Expressing Empathy
- 31. Acknowledging
- 32. Using Silence
- 33. Brainstorming Together
- 34. Exercise 5: Coaching and Communication Skills
- Quiz 5: Coaching and Communication Skills
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Section 6: Difficult Conversations - Giving and Receiving Feedback
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Section 7: Discipline - Justice, Discipline and Self-Control
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Section 8: Team Formation and Organization
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Section 9: Team Facilitation & Decision Making
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Section 10: Conflict Resolution
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Section 11: Keeping Score and Goal Setting
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Section 12: Problem Solving Process Improvement
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Section 13: Improving Your Work Process
- 73. What Are Processes and Capabilities?
- 74. Listening to Your Customer
- 75. Exercise 12: Know Your Customer’s Requirements
- 76. Defining Your Process
- 77. Mapping Your Work Process
- 78. Eliminating Waste from Your Process
- 79. Eliminating Management Waste
- 80. Reducing Variances and Variability
- Quiz 12: Improving Your Process
- 81. Exercise 13: Eliminating Waste
- 82. Summary, Certification and Celebration!